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Privacy Policy

1. Who We Are

The Wellness Space is a trading name of Sprocket UX Limited, a company registered in England and Wales (registered address: Jubilee House, East Beach, Lytham St. Annes, FY8 5FT).

 

We are the data controller for the personal information we collect about you. If you have any questions about this policy or how we handle your data, contact us at:

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2. What Information We Collect

We may collect the following personal information:

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  • Identity and contact details: Name, email address, phone number, postal address

  • Account information: Login credentials for our booking system and member app

  • Booking and attendance data: Class bookings, cancellations, attendance records, membership details

  • Payment information: Payment card details (processed securely by our payment provider — we do not store full card numbers)

  • Health and medical information: Any health conditions, injuries, or medical information you choose to share with us or our instructors to ensure your safety during classes

  • Communications: Messages, enquiries, and feedback you send to us

  • Technical data: When using our website or app — IP address, browser type, device information, and cookies (see Section 8)

  • Images and video: Photographs or videos taken at the studio for marketing purposes (with your consent)

3. How We Use Your Information

We use your personal information to:

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  • Manage your membership, bookings, and attendance

  • Process payments and manage your account

  • Communicate with you about your bookings, membership, schedule changes, and studio updates

  • Ensure your health and safety during classes (including sharing relevant health information with instructors)

  • Send you marketing communications about classes, events, and offers (only with your consent — you can opt out at any time)

  • Improve our services, website, and app

  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following bases:

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  • Contract: To provide you with membership services, process bookings, and manage your account

  • Legitimate interests: To operate and improve our business, communicate service updates, and ensure studio safety

  • Consent: For marketing communications and the use of health information beyond what is necessary for safety

  • Legal obligation: To comply with tax, accounting, and regulatory requirements

5. Who We Share Your Data With

We may share your personal information with:

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  • Glofox (ABC Fitness Solutions): Our studio management and booking platform

  • Payment processors: To process membership and class payments securely

  • Instructors and staff: Relevant booking and health information to deliver classes safely

  • Email and communication providers: To send you booking confirmations and studio updates

  • Professional advisers: Accountants, legal advisers, and auditors where necessary

  • Law enforcement or regulators: Where required by law

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We do not sell your personal information to third parties.

6. How Long We Keep Your Data

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Specifically:

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  • Active membership data: For the duration of your membership plus 2 years after it ends

  • Financial records: 7 years (as required by UK tax law)

  • Marketing consent records: Until you withdraw consent

  • Health information: For the duration of your membership, deleted within 30 days of membership ending

7. Your Rights

Under UK GDPR, you have the right to:

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  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Delete your personal information (subject to legal obligations)

  • Restrict or object to certain processing of your data

  • Data portability — receive your data in a structured, commonly used format

  • Withdraw consent at any time (where processing is based on consent)

  • Complain to the Information Commissioner's Office (ICO) at www.ico.org.uk if you are not satisfied with how we handle your data

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To exercise any of these rights, contact us at studio@thewellnessspace.uk.

8. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

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  • Essential cookies: Required for the website and booking system to function

  • Analytics cookies: To understand how visitors use our website (e.g. Google Analytics)

  • Marketing cookies: To deliver relevant advertisements (only with your consent)

 

You can manage cookie preferences through your browser settings.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information, including:

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  • Secure, encrypted connections (HTTPS) on our website

  • Secure payment processing through PCI-compliant providers

  • Access controls limiting who can view your information

  • Regular review of our security practices

10. Children

Our services are generally intended for adults. Where we offer classes suitable for children or parents with young children, we will collect minimal information and obtain parental consent where required.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website with the updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights:

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